How to submit Images and attachments
In order to serve your better and resolve your issue quickly, we ask that you please follow these instructions when submitting images to a support request or reply.
- When taking images with a mobile phone, please export your images in small setting mode and not the largest / best quality size since these files are quite large.
- When submitting several images please look at total size of all attachments as many Internet Service Providers limit the size of attachments and some of these limits kick in at 4 MB. If you have many images you may have to submit more than one reply
- Please make sure that you have one clear image of the Model Number ( sticker on bottom of product) so we can properly identify your model, make and style/color since over time stain and paint suppliers may change.
- For more info on finding your model number see this article